Onsite Medical Customer Care Specialist

HME Specialists, LLC; Santa Fe (NM); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Paid Time Off

Job summary

HME Specialists, LLC is seeking a Full-Time Customer Service Representative onsite in Santa Fe, NM. You will engage with customers daily, assisting with medical supply needs, verifying benefits, and ensuring accurate intake and claims submissions.

You will use Brightree and other systems to log patient information, process orders, address complaints, and coordinate with internal teams to deliver outstanding service.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to gather accurate patient information and document details.
• Comfort with navigating computer systems and healthcare software.

Responsibilities

• Answer phone calls and assist customers with their medical supply needs.
• Gather patient demographics, verify insurance benefits and obtain authorizations.
• Ensure intake processes support clean claim submissions.
• Process orders, determine service charges and document issues or equipment failures.
• Log information accurately and coordinate with stakeholders for timely discharges.

Skills

Customer service

Communication

Problem solving

Empathy

Attention to detail

Data entry

Tools

Brightree

Job description

HME Specialists, LLC is seeking a Full-Time Customer Service Representative onsite in Santa Fe, NM. You will engage with customers daily, assisting with medical supply needs, verifying benefits, and ensuring accurate intake and claims submissions.

You will use Brightree and other systems to log patient information, process orders, address complaints, and coordinate with internal teams to deliver outstanding service.