Patient Care Advisor - Medical Equipment Support

Home Medical Equipment Specialists, Llc; Santa Fe (NM); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Paid Time Off

Job summary

Home Medical Equipment Specialists, Llc is seeking a Full-Time Customer Service Representative to help customers with medical supply needs and ensure they receive the best possible care in our onsite office. You will answer calls, collect patient demographics, verify insurance benefits, obtain authorizations, process orders, and log information accurately for clean claim submissions.

We offer Medical, Dental, Vision, 401(k), Life Insurance and Paid Time Off, with competitive pay and a

Qualifications

• Strong communication skills and empathy in patient interactions.
• Ability to gather demographics accurately and verify information.
• Proven problem-solving and teamwork abilities.

Responsibilities

• Answer phone calls and assist customers with medical supply needs.
• Gather patient demographics and verify insurance benefits.
• Obtain authorizations and ensure clean claim submissions.
• Process orders and document any equipment issues or complaints.
• Log information accurately in systems and coordinate with the team.

Skills

Communication skills

Empathy

Problem-solving

Attention to detail

Interpersonal skills

Tools

Brightree

Job description

Home Medical Equipment Specialists, Llc is seeking a Full-Time Customer Service Representative to help customers with medical supply needs and ensure they receive the best possible care in our onsite office. You will answer calls, collect patient demographics, verify insurance benefits, obtain authorizations, process orders, and log information accurately for clean claim submissions.

We offer Medical, Dental, Vision, 401(k), Life Insurance and Paid Time Off, with competitive pay and a