Customer Service Specialist — Fast-Paced Growth & Training

Orkin; Pembroke (MA); Vor Ort; USD 30.000 - 33.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Comprehensive benefits package

Paid Time Off

Award-winning training program

Smartphone provided

Growth opportunities

Zusammenfassung

Waltham Pest Services is seeking a Customer Service Representative to be the main liaison between customers and service technicians at the Pembroke, MA location. The role offers competitive pay, a comprehensive benefits package, and paid time off.

The ideal candidate will have strong communication, organization, and problem-solving skills, with the ability to multitask in a fast-paced environment and provide outstanding customer experiences.

Qualifikationen

• Client-facing customer service experience preferred.
• Excellent phone etiquette and professional verbal, written and interpersonal communication required.
• Ability to multitask in a fast-paced environment and maintain attention to detail.

Aufgaben

• Provide exceptional support to internal and external clients.
• Create and manage daily schedules to complete tasks and projects.
• Respond to inquiries and coordinate with service technicians and field staff.
• Update customers proactively with timely information and status updates.
• Maintain accurate records using customer service software.

Kenntnisse

Patience

Communication

Problem solving

Multitasking

Ausbildung

High school diploma

Associates strongly preferred

Tools

MS Office (Word, Excel, Outlook)

Jobbeschreibung

Waltham Pest Services is seeking a Customer Service Representative to be the main liaison between customers and service technicians at the Pembroke, MA location. The role offers competitive pay, a comprehensive benefits package, and paid time off.

The ideal candidate will have strong communication, organization, and problem-solving skills, with the ability to multitask in a fast-paced environment and provide outstanding customer experiences.