Customer Service Representative

Rollins, Inc.; Natick (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid training and onboarding

Career growth

Job summary

Waltham Pest Services in Natick, MA is seeking a Customer Service Representative to be the first point of contact for customers. This role is onsite and focuses on scheduling, answering questions, and delivering exceptional service to support branch operations.

You will coordinate with teams, manage daily schedules, assist with accounts receivable and collections, and maintain accurate records in our systems. The position offers paid training, benefits, and growth opportunities.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Strong organizational skills with excellent attention to detail.
• Professional verbal, written, and interpersonal communication.
• Proficiency in Word, Excel, and Outlook.
• Must be at least 18 years old.

Responsibilities

• Deliver exceptional support to customers and internal teams.
• Build and manage daily schedules for tasks and service appointments.
• Assist with Accounts Receivable and collections updates.
• Proactively communicate with customers with timely updates.
• Stay informed on services to share accurate information.
• Maintain detailed records in CS software and internal systems.
• Respond to inbound leads and referrals to drive new opportunities.
• Coordinate service routes to maximize technician efficiency.
• Support onboarding and training of new team members.
• Demonstrate strong attention to detail in a fast-paced environment.

Skills

Customer service

Communication

Multitasking

Phone & email

Attention to detail

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Associate degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Overview

At Waltham Pest Services, our Customer Service Representatives are often the first connection customers make with our team—and that makes this role incredibly important. As New England’s original pest control provider, we’re committed to protecting the health and safety of our communities, and that commitment starts with every conversation you have. If you enjoy helping people, thrive in a fast paced environment, and want to be part of a company that values its employees as much as its customers, you’ll feel right at home here. We are currently seeking a Customer Service Representative. This position will be located onsite in our Natick, MA branch.

Responsibilities

As a Customer Service Representative, you’ll help customers feel heard, supported, and confident in the solutions we provide. You’ll guide them through scheduling, answer questions, and ensure they receive the exceptional service Waltham is known for. You’ll work closely with our branch teams, helping keep operations running smoothly and creating a positive experience from start to finish.

What You’ll Be Doing

• Deliver exceptional support to both customers and internal teams, ensuring every interaction reflects Waltham’s commitment to service
• Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly
• Assist with Accounts Receivable and Collections by updating account activity and supporting follow up efforts
• Proactively communicate with customers, providing timely updates, answers, and follow through
• Stay informed on our services and solutions so you can confidently share accurate information
• Maintain detailed and organized records using customer service software and internal systems
• Respond to inbound leads and referrals to help drive new business opportunities
• Partner with management to establish expectations, meet deadlines, and support branch goals
• Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience
• Support the onboarding of new team members by assisting with training when needed
• Demonstrate strong attention to detail while managing multiple tasks in a fast paced environment

What We’re Looking For

We’re looking for a customer focused professional who brings patience, accountability, and a genuine desire to help others. You communicate clearly, solve problems with confidence, and take pride in creating a positive experience for every customer and colleague you support. If you thrive in a fast paced environment, enjoy being part of a collaborative team, and want a role that offers continuous learning and growth, you’ll feel right at home here.

What We Offer

• Competitive compensation
• Comprehensive benefits: medical, dental, vision, 401(k), stock purchase plan, tuition reimbursement, and more
• Paid time off, including holidays, vacation, and sick time
• Paid training and industry onboarding
• Real opportunities for growth, development, and advancement

Qualifications

Minimum Requirements:

• High school diploma or equivalent required; Associate degree preferred
• Strong organizational skills with excellent attention to detail
• Professional verbal, written, and interpersonal communication skills
• Confident phone presence and a customer first mindset
• Proficiency in Microsoft Word, Excel, and Outlook
• Understanding of customer service principles and best practices
• Ability to multitask and stay focused in a high volume environment
• Comfort communicating by phone and email with customers and coworkers
• Must be at least 18 years old
• We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Pay range offered for this role is $23.00 - $26.00 per hour

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities