Onsite Customer Care Specialist | Fast, Friendly Support

Vivo US; Goodfield (IL); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Anniversary bonus

Referral program

Work hard / play hard culture

Resumo da oferta

VIVO in Goodfield, IL is seeking a Customer Support Representative to be the go-to voice for our customers. This onsite, full-time role involves answering product, order, and shipping questions by email, phone, and live chat, and delivering fast, helpful responses to ensure a positive customer experience.

You will handle returns, issue refunds, collaborate with marketplace teams, and arrange replacements or labels as needed. Join a team that values a proactive, friendly approach.

Qualificações

• Customer service experience demonstrating strong communication and problem-solving skills.
• Ability to respond promptly with clear, helpful information via email, phone, and live chat.

Responsabilidades

• Answer product, order, and shipping questions by email (HelpScout), phone, and live chat.
• Deliver fast, helpful answers that leave customers smiling.
• Make returns painless: sort out incorrect returns and issue refunds when needed, work with marketplace reps to resolve cases.
• Create labels for replacement parts; cancel orders before they ship when needed; ship and test replacements.

Conhecimentos

Customer service

Communication

Problem solving

Ferramentas

HelpScout

Amazon Seller Central

Descrição da oferta de emprego

VIVO in Goodfield, IL is seeking a Customer Support Representative to be the go-to voice for our customers. This onsite, full-time role involves answering product, order, and shipping questions by email, phone, and live chat, and delivering fast, helpful responses to ensure a positive customer experience.

You will handle returns, issue refunds, collaborate with marketplace teams, and arrange replacements or labels as needed. Join a team that values a proactive, friendly approach.