Customer Service Specialist - Fast-Paced Support

Lewis-Floor-and-Home; Northbrook (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

Lewis-Floor-and-Home is seeking a Customer Service Representative in Northbrook, IL to deliver exceptional service via phone, email, and chat. You will coordinate with technicians and installers on warranty issues and manage customer accounts with accuracy.

Ideal candidates have strong communication, multitasking, and organizational skills. The role is full-time in a retail setting, with an emphasis on fast-paced customer support and satisfaction.

Qualifications

• Minimum qualifications: excellent verbal and written communication, proven telephone customer service experience, ability to work in fast-paced environment, strong organizational and multitasking skills.
• Preferred qualifications: experience in consumer support services, attention to detail, proficiency with Word and Excel.

Responsibilities

• Answering customer inquiries via phone, email, and chat in a timely and professional manner
• Interacting with field service technicians, installers, superintendents regarding warranty issues
• Resolving customer issues and complaints with empathy and efficiency
• Processing customer orders and managing customer accounts
• Maintaining accurate records of customer interactions and transactions
• Collaborating with other departments to ensure customer satisfaction

Skills

Excellent verbal and written沟通

Telephone customer service experience

Ability to work in a fast-paced env

Strong organizational and multitasking

Tools

Microsoft Office Suite: Word, Excel

Job description

Lewis-Floor-and-Home is seeking a Customer Service Representative in Northbrook, IL to deliver exceptional service via phone, email, and chat. You will coordinate with technicians and installers on warranty issues and manage customer accounts with accuracy.

Ideal candidates have strong communication, multitasking, and organizational skills. The role is full-time in a retail setting, with an emphasis on fast-paced customer support and satisfaction.