Customer Care Coordinator: Fast, Solutions‑Oriented Support

CIVCO Medical Instruments Co.; Coralville (IA); Hybrid; USD 34,000 - 38,000; Full time

Benefits offered by this job

Health plans

401k plans

Tuition reimbursements

Paid leave

Job summary

CIVCO Medical Solutions in Coralville, IA, is seeking a Customer Care Coordinator to join our in-office team. You’ll handle orders, returns, and inquiries, coordinating with cross-functional groups to ensure timely processing and excellent service.

This role emphasizes strong communication, empathy, and problem-solving. A high school diploma or GED and 1–3 years of customer service experience are preferred, with opportunities to grow through training and internal advancement.

Qualifications

• High school degree or GED is required.
• 1-3 years customer service experience preferred.
• Ability to communicate professionally with customers.
• Ability to multitask and handle inquiries.

Responsibilities

• Enter orders, credits, and returns in Infor and coordinate with cross-functional teams.
• Handle inbound calls and resolve customer needs.
• Resolve complaints and process credits/returns.
• Provide quotes and maintain product information for sales teams.
• Assist with website chat inquiries and route or resolve accordingly.
• Support internal departments with customer-related requests.
• Attend trainings and stay updated on product information.

Skills

Excellent communication

Customer service orientation

Active listening

Teamwork

Empathy

Education

High school diploma or GED

Tools

Infor ERP

Job description

CIVCO Medical Solutions in Coralville, IA, is seeking a Customer Care Coordinator to join our in-office team. You’ll handle orders, returns, and inquiries, coordinating with cross-functional groups to ensure timely processing and excellent service.

This role emphasizes strong communication, empathy, and problem-solving. A high school diploma or GED and 1–3 years of customer service experience are preferred, with opportunities to grow through training and internal advancement.