Customer Service Representative (Onsite only)

Vivo US; Goodfield (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Anniversary bonus

Referral program

Work hard / play hard culture

Job summary

VIVO in Goodfield, IL is seeking a Customer Support Representative to be the go-to voice for our customers. This onsite, full-time role involves answering product, order, and shipping questions by email, phone, and live chat, and delivering fast, helpful responses to ensure a positive customer experience.

You will handle returns, issue refunds, collaborate with marketplace teams, and arrange replacements or labels as needed. Join a team that values a proactive, friendly approach.

Qualifications

• Customer service experience demonstrating strong communication and problem-solving skills.
• Ability to respond promptly with clear, helpful information via email, phone, and live chat.

Responsibilities

• Answer product, order, and shipping questions by email (HelpScout), phone, and live chat.
• Deliver fast, helpful answers that leave customers smiling.
• Make returns painless: sort out incorrect returns and issue refunds when needed, work with marketplace reps to resolve cases.
• Create labels for replacement parts; cancel orders before they ship when needed; ship and test replacements.

Skills

Customer service

Communication

Problem solving

Tools

HelpScout

Amazon Seller Central

Job description

Customer Support Representative

VIVO | Goodfield, IL (Onsite) | Full-Time

Love solving problems? Let’s talk.

At VIVO, we design, manufacture, and supply products that make workspaces and living spaces workbetter. From monitor and TV mounts to height-adjustable desks, projector screens, computer cases, and more, we partner with factories around the world to build functional, high-quality products that solve real, everyday problems.

Behind every great product is a great experience, and that’s where you come in. We’re looking for a friendly, resourcefulCustomer Support Representativewho gets a kick out of turning a customer’s “uh-oh” into “wow, that was easy.”

Learn more about us at www.vivo-us.com

What You’ll Do

Be the go-to voice for our customers

• Answer product, order, and shipping questions by email (HelpScout), phone, and live chat
• Deliver fast, helpful answers that leave customers smiling

Make returns painless

• Sort out incorrect returns and get things back on track
• Issue refunds when needed
• Work with Amazon and other marketplace reps to resolve cases

Fix shipping and replacement hiccups

• Create labels for replacement parts
• Cancel orders before they ship when needed
• Ship and test replacements so customers get exactly what they need

Your Schedule

• Monday – Thursday 8 am - 4:30 pm, Friday 10 am - 7 pm
• Every 9th Saturday:8 am – 4 pm
• Location:Onsite at our Goodfield, IL location

Why You’ll Love Working Here

• Free health insurancefor employees
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) retirement plan
• Anniversary bonus plan
• Referral program
• Awork hard / play hardculture