Onsite Customer Care Specialist — Beaverton Contract

Frontline Consulting Services (FCS) Inc; Beaverton (OR); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

Frontline Consulting Services (FCS) Inc is hiring a Customer Service Representative for our Portland, OR area. This contract role involves handling inbound calls, chats, and emails to provide personalized support and ensure first-contact resolution.

You will assist with product questions, orders, accounts, billing, and warranty claims, while maintaining a customer-first approach and staying updated on product lines.

Qualifications

• At least 1+ years of customer service experience.
• Proficient with Microsoft Office and able to switch between several tools during a contact.
• Excellent communication skills for handling tough conversations.

Responsibilities

• Provide inbound support via calls, chats, and emails in a timely, professional manner.
• Assist customers with product questions, orders, accounts, billing and payment information.
• Resolve concerns with empathy, patience and diplomacy while following policies.
• Assist customers in starting or checking status on warranty claims.
• Make discretionary decisions to ensure customer satisfaction.
• Respond to product-related emails and conduct tailored, non-scripted calls.
• Stay up-to-date on trained product lines and offerings.
• Demonstrate active listening and a warm, helpful demeanor in every interaction.

Skills

Customer service

Microsoft Office

Multi-tool navigation

Communication skills

Tools

Microsoft Office

Job description

Frontline Consulting Services (FCS) Inc is hiring a Customer Service Representative for our Portland, OR area. This contract role involves handling inbound calls, chats, and emails to provide personalized support and ensure first-contact resolution.

You will assist with product questions, orders, accounts, billing, and warranty claims, while maintaining a customer-first approach and staying updated on product lines.