Onsite Customer Care Specialist

Gordian; Everett (WA); On-site; USD 43,000 - 65,000; Full time

Job summary

Fluke in Everett, WA seeks a Customer Care Support Representative to provide first-line support for customers and distributors, handling calls and emails with patience and professionalism.

You will use Five9 and CRM Dynamics, answer inquiries about contracts, orders, shipping, and product issues, and guide users to resources on Fluke’s site. Onsite role with a strong focus on customer satisfaction.

Qualifications

• Minimum of 1 year of experience in a high-volume call center.
• Excellent written and verbal communication.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).

Responsibilities

• Develop a strong understanding of Fluke brands and internal support teams to ensure skilled call support and ticket transfers.
• Manage high-volume customer interactions via Five9 and CRM Dynamics, averaging ~75 calls and 30–50 emails daily.
• Assist distributors and end users with inquiries related to contracts, quotes, orders, shipping, and troubleshooting issues.
• Guide customers on navigating Fluke's external website and resources (Accessory Store, Where to Buy, manuals, service resources).
• Provide guidance on RMA procedures, distributor stock rotation policies, and basic service inquiries (calibration/repair quotes).
• Act as a resource for non-technical questions on products, warranties, and services, collaborating cross-functionally to resolve issues.

Skills

Call center experience

Excellent communication

Multitasking

MS Office

Tools

Five9

CRM Dynamics

Oracle

Job description

Fluke in Everett, WA seeks a Customer Care Support Representative to provide first-line support for customers and distributors, handling calls and emails with patience and professionalism.

You will use Five9 and CRM Dynamics, answer inquiries about contracts, orders, shipping, and product issues, and guide users to resources on Fluke’s site. Onsite role with a strong focus on customer satisfaction.