On-Site Retail Customer Advocate

Made In Oregon; Portland (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Made In Oregon is seeking a Customer Service Representative to be the primary contact for customers in a retail setting. You will handle inquiries, resolve issues, and provide product information to support loyalty and ongoing business.

This on-site role runs Monday through Friday and requires clear, empathetic communication and ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably within retail.
• Strong communication skills, both verbal and written.
• Basic computer proficiency including familiarity with customer management software.
• Ability to handle multiple tasks and work in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person interactions.
• Assist customers in locating products, understanding features, and making purchasing decisions.
• Resolve customer complaints and issues by identifying problems, determining solutions, and following up to ensure resolution.
• Process orders, returns, and exchanges accurately while maintaining detailed records of customer interactions.
• Collaborate with other departments such as sales, inventory, and management to improve customer service processes and product availability.

Skills

Customer service

Effective communication

Problem-solving

Computer proficiency

Bilingual communication

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Customer management software

Job description

Made In Oregon is seeking a Customer Service Representative to be the primary contact for customers in a retail setting. You will handle inquiries, resolve issues, and provide product information to support loyalty and ongoing business.

This on-site role runs Monday through Friday and requires clear, empathetic communication and ability to manage multiple tasks in a fast-paced environment.