Beaverton On-Site Customer Care Associate – Training

Pacific Office Automation Inc.; Beaverton (OR); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Competitive pay

Comprehensive medical, dental, and vision coverage

Company-paid life insurance

FSA/HSA programs

401(k) with generous company match

Paid time off, vacation, and sick leave

Ongoing training and professional development

Strong team environment with real growth potential

Job summary

A leading office technology provider in Beaverton, OR, is seeking an Entry-Level Customer Care Representative. This full-time, on-site position offers an excellent opportunity to launch a career in customer support. You will be responsible for managing incoming calls, creating support tickets, and communicating effectively with customers. The ideal candidate will have strong communication skills and a proactive approach to problem-solving. Bilingual abilities and prior customer service experience are a plus. Competitive pay and benefits are offered.

Qualifications

• 1–2 years of customer service experience preferred (call center or IT ticketing experience a plus).
• Reliable transportation to the Beaverton office is required.
• Basic proficiency with Microsoft Word and Excel is necessary.

Responsibilities

• Answer and route incoming support calls professionally.
• Create and manage support tickets for customers.
• Communicate with customers, technicians, and sales teams.
• Identify and document trends in customer requests.
• Use applications to track and resolve customer needs.
• Provide exceptional service to ensure a positive customer experience.

Skills

Strong phone etiquette

Effective communication

Active listening

Multi-tasking

Organizational skills

Problem-solving mindset

Bilingual skills

Tools

Microsoft Word

Microsoft Excel

Job description

A leading office technology provider in Beaverton, OR, is seeking an Entry-Level Customer Care Representative. This full-time, on-site position offers an excellent opportunity to launch a career in customer support. You will be responsible for managing incoming calls, creating support tickets, and communicating effectively with customers. The ideal candidate will have strong communication skills and a proactive approach to problem-solving. Bilingual abilities and prior customer service experience are a plus. Competitive pay and benefits are offered.