Onsite Customer Solutions Specialist

Pella Corporation; Portland (OR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employee Assistance Program

401K with company match

Health Savings and Flexible Spending accounts

9 paid holidays and vacation time

Job summary

A leading building products company in Beaverton, OR is seeking a Customer Service Representative to provide quality service to customers via various communication channels. The role involves handling service requests, resolving issues, and maintaining accurate records. Ideal candidates will have a high school diploma, customer service experience, and proficiency in Microsoft Office. Excellent communication skills are crucial. The position is full-time with onsite work Monday to Friday.

Qualifications

• 1-2 years of customer service or general business experience preferred.
• Excellent verbal and written English language skills are required.
• Ability to read, interpret and explain sales processes and product specifications.

Responsibilities

• Gather information via incoming calls and emails from customers.
• Diagnose service issues and process requests efficiently.
• Research and resolve product issues in a timely manner.

Skills

Customer service

Attention to detail

Communication skills

Microsoft Office proficiency

Problem-solving

Education

High School Diploma or GED

AA or Technical degree preferred

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Pella proprietary software (PQM, POETS, OMS)

Job description

A leading building products company in Beaverton, OR is seeking a Customer Service Representative to provide quality service to customers via various communication channels. The role involves handling service requests, resolving issues, and maintaining accurate records. Ideal candidates will have a high school diploma, customer service experience, and proficiency in Microsoft Office. Excellent communication skills are crucial. The position is full-time with onsite work Monday to Friday.