On-Site Customer Experience Specialist

Rehab Medical LLC; Indianapolis (IN); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health benefits

Dental and vision

401(k) match

Tuition reimbursement

Training and orientation at HQ

Zusammenfassung

Rehab Medical LLC in Indianapolis, IN is seeking a Customer Service Representative to join our on-site team. You will respond to inbound calls, assist patients, and coordinate with local offices to ensure timely service and satisfaction.

The role emphasizes professional communication, confidentiality, and the ability to manage multiple tasks while supporting our mission to provide high-quality medical equipment and exceptional patient care.

Qualifikationen

• High school diploma or equivalent required.
• Minimum 2 years of call center experience preferred.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong data entry and computer skills.
• Ability to work independently and manage multiple tasks.

Aufgaben

• Respond to inbound calls and service requests from customers.
• Provide professional, empathetic customer service and solutions.
• Maintain patient information in databases with accuracy.
• Coordinate with local offices and sales teams as needed.
• Document service tickets and track status in the system.
• Ensure compliance and meet daily performance metrics.

Kenntnisse

Strong communication

Data entry

Telephone communication

Confidentiality

Organized

Multitasking

Ausbildung

High School Diploma

2+ years call center experience

Jobbeschreibung

Rehab Medical LLC in Indianapolis, IN is seeking a Customer Service Representative to join our on-site team. You will respond to inbound calls, assist patients, and coordinate with local offices to ensure timely service and satisfaction.

The role emphasizes professional communication, confidentiality, and the ability to manage multiple tasks while supporting our mission to provide high-quality medical equipment and exceptional patient care.