Customer Care Specialist

Unified Disposal Partners; Elizabethtown (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

Unified Disposal Partners in Elizabethtown, KY is seeking a customer service representative to engage with customers across phone, email, and chat channels. You will listen actively, address concerns, process orders, and ensure smooth returns and exchanges.

You will provide clear product information, maintain accurate customer records in CRM, and build strong relationships while delivering excellent service in a fast-paced environment.

Qualifications

• Must have strong active listening and empathy to understand customer needs.
• Ability to analyze problems and identify effective solutions.
• Patience and composure when handling challenging inquiries.
• Adaptability to different customer scenarios and channels.
• Familiarity with CRM systems and basic computer skills.
• Excellent oral and written communication abilities.

Responsibilities

• Resolving customer issues: Troubleshooting problems, identifying solutions, and taking appropriate actions to address customer complaints or concerns.
• Processing orders: Taking customer orders, verifying details, and ensuring accurate processing.
• Handling returns and exchanges: Managing customer returns, processing refunds, and facilitating exchanges as needed.
• Providing product information: Explaining features, benefits, and specifications of products or services to customers.
• Maintaining customer records: Updating customer information, tracking interactions, and documenting details in CRM systems.
• Building customer relationships: Establishing rapport with customers, actively listening to their needs, and providing personalized service.
• Escalating complex issues: Identifying issues requiring further assistance and transferring them to the appropriate department or team.
• Responding to customer inquiries: Answering questions about products, services, policies, and account details via phone, email, chat, or other channels.

Skills

Active listening

Problem-solving

Empathy

Adaptability

Technical proficiency

Excellent communication

Tools

CRM software

Job description

Unified Disposal Partners in Elizabethtown, KY is seeking a customer service representative to engage with customers across phone, email, and chat channels. You will listen actively, address concerns, process orders, and ensure smooth returns and exchanges.

You will provide clear product information, maintain accurate customer records in CRM, and build strong relationships while delivering excellent service in a fast-paced environment.