Customer Success Leader: Account Coordination

Berlin Packaging; Lithia Springs (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive PTO

1Berlin Shared Ownership Plan

Profit sharing

401(k) with company match

Medical, Dental, and Vision insurance

HSA

Paid parental leave

Disability and life insurance

Job summary

Berlin Packaging in Lithia Springs, GA is seeking an Account Coordinator Manager who will build, develop, and lead a team of Account Coordinators to deliver world-class customer service and maximize profitability. You will partner with sales, supply chain, warehouse, and operations to execute the Anything is Possible culture.

The role requires a bachelor’s degree or equivalent, 3+ years in customer service with leadership experience, strong financial acumen, and proven problem-solving and

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years’ customer service experience, with exposure to warehousing, procurement, order fulfillment, and/or operations environment.
• Demonstrated leadership; prior management experience is strongly preferred.
• Strong business and financial acumen; demonstrates subject matter expertise of Berlin Packaging’s business, products, customers, and suppliers.
• Knowledge and ability to resolve customer account and process-related issues.
• Results oriented; has passion for building winning teams, developing talent, and contributing to a positive, high-performance culture.
• Strong interpersonal, communication, and conflict management skills; can influence without authority and partner across functions.
• Excellent problem solving, decision making, and analytical skills.
• Is flexible; seeks out opportunities for continuous improvement and new ways of working.
• Operates with a high sense of urgency; demonstrates strong time management skills; ability to prioritize and follow up.
• Self-motivated; demonstrates a strong work ethic; consistently strives to attain goals and seeks self-improvement.
• Technologically savvy.

Responsibilities

• Lead and develop a team of Account Coordinators who support outside sales activities through customer service, order management, item availability, and related operations.
• Partner with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.
• Manage strategic projects related to new and continuing customer development.
• Review Account Coordinator statistics and coordinate action steps with the branch Operations Manager.
• Provide feedback, coaching, and development to the Account Coordinator team.
• Partner with the Operations Manager to facilitate the hiring process for the Account Coordinator Team.
• May directly handle customer accounts.
• Fulfills employee and employer portion of the Berlin Values.

Skills

Leadership

Customer service

Time management

Communication

Problem solving

Analytical skills

Financial acumen

Influence without authority

Technologically savvy

Education

Bachelor’s degree or equivalent experience

Job description

Berlin Packaging in Lithia Springs, GA is seeking an Account Coordinator Manager who will build, develop, and lead a team of Account Coordinators to deliver world-class customer service and maximize profitability. You will partner with sales, supply chain, warehouse, and operations to execute the Anything is Possible culture.

The role requires a bachelor’s degree or equivalent, 3+ years in customer service with leadership experience, strong financial acumen, and proven problem-solving and