Customer Account Coordinator

Georgia-Pacific; Lebanon (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSAs/HSAs

Life insurance

AD&D coverage

Disability insurance

Retirement plan

Paid time off

Educational assistance

Infertility assistance

Paid parental leave

Adoption assistance

Job summary

Georgia-Pacific invites applications for a Customer Account Coordinator in Lebanon, TN. This onsite role focuses on owning the order process from start to finish, ensuring accuracy in entry and item setup while coordinating with sales, scheduling, and production teams.

The successful candidate will demonstrate strong attention to detail, the ability to handle multiple priorities, and effective cross-functional communication in a fast-paced plant environment.

Qualifications

• 2+ years customer service or operations in fast-paced environments such as corrugated manufacturing or logistics.
• Ability to manage multiple priorities with calm under pressure.

Responsibilities

• Serve as primary liaison for assigned customer accounts with accurate order entry and item setup.
• Coordinate daily with sales, scheduling, shipping, design, and production teams to fulfill orders.
• Own and manage New Item Requests and data updates with speed and accuracy.
• Track order information and support light billing and payment tracking functions.
• Monitor customer inventory and shipment status using Excel or internal tools.
• Communicate proactively with internal stakeholders and customers for timely updates.

Skills

Customer service

Order entry

Cross-functional communication

Attention to detail

ERP experience

Tools

Kiwi ERP

PCS

Job description

Customer Account Coordinator
Location:Onsite in Lebanon, TN - THIS IS NOT A REMOTE POSITION
Schedule:Monday – Friday | 8 AM – 5 PM EST | NO REMOTE FLEXIBILITY
Visa Sponsorship:This role is not eligible for visa sponsorship

Your Job

Georgia-Pacific is hiring aCustomer Account Coordinatorto join our team in Lebanon, TN. Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.

In this role, you’ll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency. A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication. Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.

Our Team

Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers. Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.

We’re a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing. Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM). If you're looking for a team where your contributions are seen, supported, and impactful, this is it.

What You Will Do

• Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
• Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
• Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
• Track and reconcile order-related information, supporting light billing and payment tracking functions
• Monitor and track customer inventory levels and shipment status using Excel or other internal tools
• Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
• Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
• Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows

Who You Are (Basic Qualifications)

• 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
• Experience handling multiple competing priorities with flexibility and calm under pressure

What Will Put You Ahead

• Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS
• Previous experience managing customer accounts and collaborating with sales, shipping, or production
• Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophyhere .

At Koch, employees are empowered to do what they do best to make life better. Learn how ourbusiness philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.

Our benefits plan includes:

• medical
• dental
• vision
• flexible spending and health savings accounts
• life insurance
• ADD
• disability
• retirement
• paid vacation/time off
• educational assistance
• infertility assistance
• paid parental leave
• adoption assistance

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.