Onsite Community Accounting & Resident Relations Specialist

Essex Property Trust, Inc.; Los Angeles (CA); Hybrid; USD 3,375,000 - 4,007,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Paid parental leave

Wellness programs

Housing discount 20%

Job summary

Essex Property Trust, Inc. is seeking a Community Account Specialist to manage all accounting operations at the community. You will post payments, process Deposit Accounting forms, and support month-end close while delivering strong customer service to residents and vendors.

The role requires a high school diploma, 1 year of customer service experience, and a valid driver’s license. This on-site position features a five-day workweek with possible weekend coverage and opportunities for growth

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• One year’s experience in a customer service environment preferred.
• Must have a valid driver's license.

Responsibilities

• Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status.
• Resolves customer escalations in a timely and accurate manner.
• Maintain high level of customer service for residents, vendors, teammates, and corporate departments through collaboration and communication.
• Ensures compliance of money management and accounts receivable policies and procedures.
• Responsible for the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
• Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Month End.
• Ensure systems are up to date for data integrity and reporting purposes.
• Support legal proceedings for unpaid rent, including unlawful detainer, small claims, and eviction processes.
• Assist with ad hoc requests and reports as needed.
• Maintain alignment with Essex policies and procedures and internal/external stakeholder relationships.

Skills

Customer service

Communication skills

Team collaboration

Problem solving

Attention to detail

Organization

initiative

Education

High school diploma

College degree preferred

Job description

Essex Property Trust, Inc. is seeking a Community Account Specialist to manage all accounting operations at the community. You will post payments, process Deposit Accounting forms, and support month-end close while delivering strong customer service to residents and vendors.

The role requires a high school diploma, 1 year of customer service experience, and a valid driver’s license. This on-site position features a five-day workweek with possible weekend coverage and opportunities for growth