Community Account Specialist

essex; Los Angeles (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401k employer match

Excellence rewards

Wellness programs

Housing discount 20%

Annual Bonus program

Job summary

Essex is seeking a Residential Services Associate to manage move-ins, balances, and eviction status in a fast-paced Los Angeles office. You will communicate with residents, vendors, and internal teams to resolve issues and maintain excellent service levels.

The role requires a high school diploma (college degree preferred) and at least one year in customer service. A valid driver's license is required and the position is onsite at our Los Angeles location.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• One year's experience in a customer service environment preferred.
• Must have a valid driver's license.

Responsibilities

• Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status.
• Resolves customer escalations in a timely and accurate manner.
• Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication.
• Be a team player and ensure compliance with money management and accounts receivable policies and procedures.
• Responsible for the collection process, including delinquency notices and resident communications.

Skills

Customer service

Communication

Time management

Driver's license

Education

High school diploma or equivalent

College degree preferred

Job description

City Los Angeles State California Job Location LAX 518 Alessio Position Type Regular

WHAT YOU WILL DO:

• Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status. Resolves customer escalations in a timely and accurate manner.
• Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication. Be a team player.
• Ensures compliance of company money management and accounts receivable policies and procedures.
• Responsible for the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
• Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Accounting Month End.
• Ensure systems are kept up to date and accurate for data integrity and reporting purposes.
• Ability to support legal proceedings for unpaid rent, including the unlawful detainer, small claims, and eviction processes.
• Assist with other ad hoc requests and reports as needed.
• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.

WHAT YOU WILL NEED:

• High school diploma or equivalent required. College degree preferred.
• One year's experience in a customer service environment preferred.
• Must have a valid driver's license.

WHAT THE JOB REQUIRES:

• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.
• Regular, consistent, and timely attendance required.
• This role requires a five-day workweek that will likely include weekend coverage. Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the regular need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time.
• Travel required for occasional meetings, training, community visits, court appearances.

WHAT YOU WILL BRING TO THE TABLE:

• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Highly organized and demonstrated project management skills.
• Ability to exercise initiative.
• Ability to meet all job requirements and assignments.

#LI-Onsite

• All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more.
• With our 12 paid holidays and 15 PTO days, work/life balance is a priority!
• Additionally, most positions are eligible for a housing discount of 20%.
• This role is also eligible to participate in Essex's discretionary Annual Bonus program that is commensurate with the level of the position.

New hires generally start between $24.50 - $29.09 per hour.