Onsite Collections Specialist: Delinquency Solutions

TEKsystems; Midvale (UT); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Life Insurance

Short and Long-Term Disability

Health Savings Account (HSA)

Employee Assistance Program

Paid Time Off and Sick Leave

Transportation Benefits

Job summary

TEKsystems is seeking a Collections Specialist for an onsite Midvale, UT role. The position handles delinquent accounts, negotiates repayment plans, and maintains accurate records in CRM while ensuring regulatory compliance.

The ideal candidate has experience in collections or financial services, strong communication, and efficient workload management. This contract may extend based on performance and business needs.

Qualifications

• Previous experience in collections, banking, lending, financial services, customer service, or call center environments.
• Strong verbal communication and negotiation skills.
• Ability to de-escalate challenging situations and maintain positive customer relationships.
• Comfortable discussing financial matters with customers.
• Strong time management and organizational skills.
• Accurate data entry and documentation skills.
• Basic financial and mathematical aptitude.
• Proficiency with CRM systems and computer applications.

Responsibilities

• Contact customers regarding overdue accounts via phone.
• Identify reasons for missed or late payments.
• Negotiate payment arrangements and secure customer commitments.
• Document all customer interactions accurately within CRM and internal systems.
• Maintain professionalism while handling difficult conversations and objections.
• Ensure compliance with banking regulations, company policies, and collection procedures.
• Manage a high volume of accounts while prioritizing workload effectively.
• Work independently to meet performance and productivity goals.

Skills

Verbal communication

Negotiation

Time management

Organizational skills

Data entry

CRM proficiency

Numerical ability

MS Office / computer basics

Tools

CRM software

Job description

TEKsystems is seeking a Collections Specialist for an onsite Midvale, UT role. The position handles delinquent accounts, negotiates repayment plans, and maintains accurate records in CRM while ensuring regulatory compliance.

The ideal candidate has experience in collections or financial services, strong communication, and efficient workload management. This contract may extend based on performance and business needs.