Collections Specialist

TEKsystems; Midvale (UT); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Life Insurance

Short and Long-Term Disability

Health Savings Account (HSA)

Employee Assistance Program

Paid Time Off and Sick Leave

Transportation Benefits

Job summary

TEKsystems is seeking a Collections Specialist for an onsite Midvale, UT role. The position handles delinquent accounts, negotiates repayment plans, and maintains accurate records in CRM while ensuring regulatory compliance.

The ideal candidate has experience in collections or financial services, strong communication, and efficient workload management. This contract may extend based on performance and business needs.

Qualifications

• Previous experience in collections, banking, lending, financial services, customer service, or call center environments.
• Strong verbal communication and negotiation skills.
• Ability to de-escalate challenging situations and maintain positive customer relationships.
• Comfortable discussing financial matters with customers.
• Strong time management and organizational skills.
• Accurate data entry and documentation skills.
• Basic financial and mathematical aptitude.
• Proficiency with CRM systems and computer applications.

Responsibilities

• Contact customers regarding overdue accounts via phone.
• Identify reasons for missed or late payments.
• Negotiate payment arrangements and secure customer commitments.
• Document all customer interactions accurately within CRM and internal systems.
• Maintain professionalism while handling difficult conversations and objections.
• Ensure compliance with banking regulations, company policies, and collection procedures.
• Manage a high volume of accounts while prioritizing workload effectively.
• Work independently to meet performance and productivity goals.

Skills

Verbal communication

Negotiation

Time management

Organizational skills

Data entry

CRM proficiency

Numerical ability

MS Office / computer basics

Tools

CRM software

Job description

Collections Specialist

Location: Midvale, UT (Onsite)

Pay: $21.00/hour

Duration: 6-Month Contract - Strong potential to go long-term.

Start Date: Projecting an end of October

Openings: 2 Positions Available

About the Opportunity

We are seeking motivated and customer-focused Collections Specialists to join a leading financial services organization in the Salt Lake City area. This role is ideal for individuals who excel at customer communication, problem-solving, and maintaining professionalism during challenging conversations.

As a Collections Specialist, you will work directly with customers who have delinquent accounts, helping them understand their options and establish repayment solutions that meet both customer and company objectives.

Key Responsibilities

• Contact customers regarding overdue accounts via phone.

• Identify reasons for missed or late payments.

• Negotiate payment arrangements and secure customer commitments.

• Document all customer interactions accurately within CRM and internal systems.

• Maintain professionalism while handling difficult conversations and objections.

• Ensure compliance with banking regulations, company policies, and collection procedures.

• Manage a high volume of accounts while prioritizing workload effectively.

• Work independently to meet performance and productivity goals.

Qualifications

• Previous experience in collections, banking, lending, financial services, customer service, or call center environments.

• Strong verbal communication and negotiation skills.

• Ability to de-escalate challenging situations and maintain positive customer relationships.

• Comfortable discussing financial matters with customers.

• Strong time management and organizational skills.

• Accurate data entry and documentation skills.

• Basic financial and mathematical aptitude.

• Proficiency with CRM systems and computer applications.

Ideal Backgrounds

Candidates with experience in the following areas are encouraged to apply:

• Collections Specialist

• Collections Representative

• Customer Service Representative

• Loan Servicing Representative

• Financial Services Representative

• Call Center Representative

• Account Resolution Specialist

• Recovery Specialist

Benefits

Eligible contract employees may have access to:

• Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan

• Life Insurance

• Short and Long-Term Disability Coverage

• Health Savings Account (HSA)

• Employee Assistance Program

• Paid Time Off and Sick Leave (where applicable)

• Transportation Benefits

Interview Process

• One onsite interview with the hiring manager

• Quick hiring process for qualified candidates

If you're a strong communicator who enjoys helping customers find solutions while maintaining professionalism and compliance, we'd love to hear from you.

Job Type & Location

This is a Contract position based out of Midvale, UT.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Midvale, UT.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Midvale,UT.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.