High-Impact Collections Specialist: Early Delinquency

Regions Bank; Salt Lake City (UT); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Parental Leave

Employee Assistance Program

Job summary

Regions Bank is seeking an Account Solutions Specialist in Salt Lake City, UT to handle early delinquency accounts and set up repayment plans. The role emphasizes strong customer service, accuracy in paperwork, and adherence to risk management and regulatory guidelines.

The position requires a high school diploma or GED and at least 1 year in collections or related fields, with potential incentive eligibility and opportunity for overtime. Training and benefits are provided.

Qualifications

• High School Diploma or GED is required.
• 1 year of collections, customer service, call center, banking or related work experience preferred.
• Experience in collections or with outside agencies is a plus.
• Financial services experience is beneficial.
• Ability to follow policies and procedures and ensure compliance.

Responsibilities

• Calls customers about early delinquency account statuses.
• Works with customers to resolve account delinquency status while minimizing company interest losses.
• Implements repayment plans as necessary and collects delinquent payments.
• Ensures that files and paperwork are properly and accurately completed.
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices.
• May contact outside parties to collect or clarify documentation.

Skills

Communication skills

Customer service

Detail oriented

Microsoft Excel

Microsoft Word

Regulatory compliance

Policies and procedures

Organization skills

Education

High School Diploma or GED

Job description

Regions Bank is seeking an Account Solutions Specialist in Salt Lake City, UT to handle early delinquency accounts and set up repayment plans. The role emphasizes strong customer service, accuracy in paperwork, and adherence to risk management and regulatory guidelines.

The position requires a high school diploma or GED and at least 1 year in collections or related fields, with potential incentive eligibility and opportunity for overtime. Training and benefits are provided.