Incentive-Eligible Collections Solutions Specialist

Regions Financial Corporation; Salt Lake City (UT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Financial Corporation is seeking an Account Solutions Specialist in Salt Lake City to handle early delinquency statuses and repayment plans. The role focuses on outbound and inbound calls to resolve past due accounts while maintaining compliance.

The position requires a high school diploma or GED and about 1 year of related experience. It offers overtime eligibility, incentive plans, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• 1 year of collections, customer service, call center, banking or related experience preferred.
• Experience in regulatory or compliance areas is a plus.

Responsibilities

• Make inbound and outbound calls to address delinquency status of past due accounts.
• Work with customers to resolve delinquency and minimize losses.
• Set up repayment plans and collect payments.
• Ensure paperwork is complete and accurate.
• Adhere to risk management, regulations, and cybersecurity practices.

Skills

Policy compliance

Regulatory knowledge

Customer service

Communication skills

Time management

MS Excel

MS Word

Attention to detail

Fast-paced

Education

High School Diploma or GED

Job description

Regions Financial Corporation is seeking an Account Solutions Specialist in Salt Lake City to handle early delinquency statuses and repayment plans. The role focuses on outbound and inbound calls to resolve past due accounts while maintaining compliance.

The position requires a high school diploma or GED and about 1 year of related experience. It offers overtime eligibility, incentive plans, and a comprehensive benefits package.