Collections & Customer Care Specialist – Flexible Scheduling

STAY SAFE ALERT INC; Salt Lake City (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

401(k) matching

Dental insurance

Free snacks

Health insurance

Training & development

Vision insurance

Career advancement

Flexible scheduling

Competitive compensation

Job summary

STAY SAFE ALERT INC in Salt Lake City seeks a Collection Specialist and Customer Service professional to monitor accounts, identify overdue payments, and contact clients to secure settlements.

The ideal candidate will have strong negotiation and interpersonal skills, the ability to work with limited supervision, and a solid understanding of debt collection practices to maintain accurate records and support management reporting.

Qualifications

• High school diploma/GED required; college degree preferred
• Previous experience as a Collection Specialist or similar role
• Understanding of collection techniques
• Knowledge of debt collection laws and regulations
• Familiarity with Microsoft Office, Excel, and databases
• Ability to work well under pressure
• Excellent communication and negotiation skills

Responsibilities

• Review accounts to discover overdue payments
• Research client information and historical data on accounts
• Communicate with clients regarding overdue accounts
• Collect payments and issue refunds
• Maintain accurate documentation of account status and collection efforts
• Report on collection activity and present to management

Skills

Negotiation

Interpersonal skills

Communication

Customer service

Under pressure

Education

High school diploma/GED

College degree preferred

Tools

Microsoft Office

Excel

Databases

Job description

STAY SAFE ALERT INC in Salt Lake City seeks a Collection Specialist and Customer Service professional to monitor accounts, identify overdue payments, and contact clients to secure settlements.

The ideal candidate will have strong negotiation and interpersonal skills, the ability to work with limited supervision, and a solid understanding of debt collection practices to maintain accurate records and support management reporting.