Onsite Collections & Customer Service Specialist

Account Control Technology; Augusta (ME); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Flexible schedule

Health benefits

401K

Supportive team environment

No weekend work

Job summary

Account Control Technology in Augusta, Maine is seeking an On-Site Customer Service/Collections specialist to support the Maine Revenue Services partnership. The role is full-time and on-site at our Augusta office, offering $30 per hour with bi-weekly pay and a flexible schedule.

You will assist customers with payment plans, update account records, and perform skip tracing while ensuring compliance with federal, state, and local laws. Strong communication and confidentiality are essential.

Qualifications

• Bachelor’s degree or 4 years relevant experience in accounting, tax collection, finance or related field.
• Previous collection experience preferred.
• Strong analytical and critical thinking skills.
• Excellent interpersonal, written and oral communication.
• Ability to maintain confidentiality.
• Ability to work independently.
• Pass background check and tax clearance.
• Flexible schedule; full-time.

Responsibilities

• Communicate with consumers by phone or written to set up payment plans.
• Provide thorough, accurate account updates on computer files.
• Skip tracing to locate consumer contact information.
• Comply with applicable federal, state, and local laws and TSI policies.
• Maintain knowledge of policies and procedures.
• Provide feedback to management and suggest improvements.
• Perform other duties as assigned by management.

Skills

Customer service

Problem solving

Communication

Attention to detail

Confidentiality

Independent work

Education

Bachelor’s degree / 4 years experience

Tools

Computer skills

Job description

Account Control Technology in Augusta, Maine is seeking an On-Site Customer Service/Collections specialist to support the Maine Revenue Services partnership. The role is full-time and on-site at our Augusta office, offering $30 per hour with bi-weekly pay and a flexible schedule.

You will assist customers with payment plans, update account records, and perform skip tracing while ensuring compliance with federal, state, and local laws. Strong communication and confidentiality are essential.