On-Site Customer Service/Collections - Maine Revenue Services

Transworld Systems Inc.; Augusta (ME); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Full benefits (Health, dental, 401K)

Comprehensive Paid Training

Flexible schedule

Supportive team environment

No weekend work

Competitive hourly pay

Job summary

Transworld Systems Inc. in Augusta, Maine is seeking Revenue Examiners to assist customers with payment plans and account resolution in partnership with Maine Revenue Service. This onsite role pays $30 per hour and is full-time, with benefits and training.

You will handle inbound/outbound calls and written communications, perform skip tracing, and ensure compliance with federal, state, and local laws as well as company policies. A degree or equivalent experience is required.

Qualifications

• Bachelor’s Degree or 4 years of equivalent education in accounting, tax collection, finance or related computer science.
• Strong analytical and detail-focused capabilities.
• Excellent written and verbal communication skills; confidential handling of information.

Responsibilities

• Communicate with consumers by phone and written correspondence to setup payment plans and resolve accounts.
• Maintain accurate account updates in computer files for each interaction.
• Perform skip tracing to locate consumer contact information.
• Stay compliant with applicable laws and TSI policies.
• Provide feedback and participate in process improvement initiatives.
• Handle additional duties as assigned by management.

Skills

Analytical skills

Attention to detail

Interpersonal communication

Written and oral communication

Independent prioritization

Proficient computer skills

Education

Bachelor’s degree or 4 years equivalent experience

Job description

Overview

Looking to earn more money in 2026? Transworld Systems Inc. is searching for ambitious Revenue Examiners. We partner with Maine Revenue Service to assist customers with payment plans and account resolution.

We are the largest technology enabled provider of a complete suite of outsourcing solutions. Our experience expands across account receivables management, customer service relationship management, business process outsourcing, debt collections and loan servicing solutions.

Work Location: This is an onsite position at our Augusta, Maine office

Compensation: $30 per hour

Why should you consider TSI?

• Competitive hourly pay
• Comprehensive Paid Training
• Flexible schedule
• Full benefits (Health, dental, 401K)
• Supportive team environment
• No weekend work

Responsibilities

• Communicating with consumers by telephone, and through written correspondence, to assist them with setting up payment plans and problem resolution to bring resolution to accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• Bachelor’s Degree from an accredited education institution – OR – four (4) years of equivalent post-secondary education, training, and/or professional level competency in accounting, tax collection, finance or directly related computer science, that demonstrates the ability to use independent judgement, initiative, and discretion to make decisions on complex matters
• Previous collection experience preferred
• Good critical thinking, analytical skills, strong attention to detail
• Proficient computer skills
• Ability to maintain the highest level of confidentiality
• Excellent interpersonal, written, and oral communication skills
• High levels of ambition, keen to grow their career
• Experience with customer service, problem solving or just the motivation to learn a new skill
• A positive, friendly demeanor who finds joy in everyday
• Strong communication skills
• The ability to work and prioritize independently

Additional Details

• Full-time
• Bi-weekly Hourly pay
• Flexible schedule
• Must be able to pass background check and tax clearance

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state or local laws.