On-Site Customer Service/Collections - Maine Revenue Services

Account Control Technology; Augusta (ME); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Flexible schedule

Health benefits

401K

Supportive team environment

No weekend work

Job summary

Account Control Technology in Augusta, Maine is seeking an On-Site Customer Service/Collections specialist to support the Maine Revenue Services partnership. The role is full-time and on-site at our Augusta office, offering $30 per hour with bi-weekly pay and a flexible schedule.

You will assist customers with payment plans, update account records, and perform skip tracing while ensuring compliance with federal, state, and local laws. Strong communication and confidentiality are essential.

Qualifications

• Bachelor’s degree or 4 years relevant experience in accounting, tax collection, finance or related field.
• Previous collection experience preferred.
• Strong analytical and critical thinking skills.
• Excellent interpersonal, written and oral communication.
• Ability to maintain confidentiality.
• Ability to work independently.
• Pass background check and tax clearance.
• Flexible schedule; full-time.

Responsibilities

• Communicate with consumers by phone or written to set up payment plans.
• Provide thorough, accurate account updates on computer files.
• Skip tracing to locate consumer contact information.
• Comply with applicable federal, state, and local laws and TSI policies.
• Maintain knowledge of policies and procedures.
• Provide feedback to management and suggest improvements.
• Perform other duties as assigned by management.

Skills

Customer service

Problem solving

Communication

Attention to detail

Confidentiality

Independent work

Education

Bachelor’s degree / 4 years experience

Tools

Computer skills

Job description

Account Control Technology

On-Site Customer Service/Collections - Maine Revenue Services

US-ME-Augusta

Job ID: 2026-3377

# of Openings: 4

Category: Collections

Augusta, ME

Overview

Work Location: This is an onsite position at our Augusta, Maine office

Compensation: $30 per hour

Looking to earn more money in 2026? Transworld Systems Inc. is searching for ambitious Revenue Examiners. We partner with Maine Revenue Service to assist customers with payment plans and account resolution.

We are the largest technology enabled provider of a complete suite of outsourcing solutions. Our experience expands across account receivables management, customer service relationship management, business process outsourcing, debt collections and loan servicing solutions.

Why should you consider TSI?

• Competitive hourly pay
• Comprehensive Paid Training
• Flexible schedule
• Full benefits (Health, dental, 401K)
• Supportive team environment
• No weekend work

Responsibilities

• Communicating with consumers by telephone, and through written correspondence, to assist them with setting up payment plans and problem resolution to bring resolution to accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• Bachelor’s Degree from an accredited education institution – OR – four (4) years of equivalent post‑secondary education, training, and/or professional level competency in accounting, tax collection, finance or directly related computer science, that demonstrates the ability to use independent judgement, initiative, and discretion to make decisions on complex matters
• Previous collection experience preferred
• Good critical thinking, analytical skills, strong attention to detail
• Proficient computer skills
• Ability to maintain the highest level of confidentiality
• Excellent interpersonal, written, and oral communication skills
• High levels of ambition, keen to grow their career
• Experience with customer service, problem solving or just the motivation to learn a new skill
• A positive, friendly demeanor who finds joy in everyday
• Strong communication skills
• The ability to work and prioritize independently

Additional Details:

• Full-time
• Bi-weekly Hourly pay
• Flexible schedule
• Must be able to pass background check and tax clearance

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state or local laws.

Equal employment opportunity, including veterans and individuals with disabilities.

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