Onsite Client Support Specialist — Weekend Relief

The People Concern; Santa Monica (CA); On-site; USD 25,000 - 34,000; Part time

Job summary

The People Concern is hiring a Part-time Support Specialist - Relief for our Interim Housing program in Santa Monica. This onsite role supports clients, maintains a safe environment, and coordinates with staff to promote stability and progress toward permanent housing.

Responsibilities include floor visibility, client engagement, incident reporting, and HMIS documentation. Candidates should have at least a year of related experience and a commitment to trauma-informed, non-judgmental care.

Qualifications

• High school or GED required.
• At least 1 year of related work experience.
• Strong customer service skills for difficult situations.
• Ability to work independently and think critically.
• Professional conduct under all circumstances.
• Familiarity with non-violent crisis intervention.
• Computer literacy and HMIS data entry.

Responsibilities

• Be visible on the floor and greet clients.
• Conduct regular facility walk-throughs.
• Support client progress toward stability.
• Attend staff meetings and trainings as scheduled.
• Oversee client cubicle/bed area maintenance.
• Facilitate client engagement activities.
• Document in HMIS and file updates after shifts.
• Build client-centered relationships using motivational interviewing and harm reduction.
• De-escalate crises with safety in mind.
• Collaborate with team to provide integrated care.
• Communicate with management, peers, and clients promptly.
• Maintain client confidentiality per laws.
• Perform other duties as assigned.

Skills

Customer service

Critical thinking

Professional conduct

Independence

Teamwork

HMIS data entry

Non-violent crisis intervention

Education

High school/GED

Tools

HMIS

Job description

The People Concern is hiring a Part-time Support Specialist - Relief for our Interim Housing program in Santa Monica. This onsite role supports clients, maintains a safe environment, and coordinates with staff to promote stability and progress toward permanent housing.

Responsibilities include floor visibility, client engagement, incident reporting, and HMIS documentation. Candidates should have at least a year of related experience and a commitment to trauma-informed, non-judgmental care.