Onsite Support Advocate – Weekend Relief

The People Concern; Los Angeles (CA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Paid Sick Days

Employee Assistance Plans (EAP)

Voluntary Pet Insurance

Discounts on Hotels, Theme Parks, etc.

The People Concern University & Certifi

Corporate Discounts

Anniversary Gift

Job summary

The People Concern is seeking a Support Specialist - Relief to join our Interim Housing team at Samoshel, Santa Monica. This part-time, non-exempt role requires weekend on-site coverage and a commitment to trauma-informed care and client-centered support.

You will engage with clients on the floor, assist with daily activities, maintain HMIS documentation, and collaborate with staff to promote stability and progress toward housing.

Qualifications

• High school diploma or GED is required.
• Minimum one year in related work.
• Excellent customer service skills.
• Ability to work independently and think critically.
• Professional demeanor under pressure.
• Familiarity with HIPAA/ confidentiality standards.
• CPR/First Aid certification preferred.
• Familiarity with population served issues.
• Computer literacy and HMIS familiarity.
• Team player with strong communication skills.

Responsibilities

• Be visible on the floor and greet clients.
• Conduct regular facility walk-throughs.
• Create a supportive environment to aid client stability.
• Attend staff meetings, trainings and retreats as scheduled.
• Oversee client cubicle/bed area maintenance in a trauma-informed manner.
• Facilitate client engagement activities.
• Complete incident reports and log shift updates; email updates.
• Build trusting client relationships using trauma-informed care.
• Intervene during crises to de-escalate safely.
• Work with the team to provide integrated care for clients.
• Communicate with management, peers and clients in a timely manner.
• Maintain client confidentiality and HIPAA compliance.
• Perform other duties as assigned.

Skills

Customer service

Crisis intervention

Teamwork

Critical thinking

Professionalism

Confidentiality

CPR/First Aid

Computer literacy

Motivational interviewing

Education

High School Diploma or GED

Tools

HMIS

Job description

The People Concern is seeking a Support Specialist - Relief to join our Interim Housing team at Samoshel, Santa Monica. This part-time, non-exempt role requires weekend on-site coverage and a commitment to trauma-informed care and client-centered support.

You will engage with clients on the floor, assist with daily activities, maintain HMIS documentation, and collaborate with staff to promote stability and progress toward housing.