Onsite Senior Support & Training Lead (Interim Housing)

The People Concern; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life Insurance

403(b) Retirement plan

Employee Assistance Program

Job summary

The People Concern is seeking a Senior Support Specialist for the 1009-Other Interim Housing program in Los Angeles. This onsite role reports to the Program Manager and supports daily operations, frontline staff, and client services.

Responsibilities include coaching, coordinating shifts, crisis intervention, and ensuring policy adherence to promote client stability and program continuity across shifts.

Qualifications

• Minimum high school diploma or GED required.
• 1+ year of related work experience preferred.
• Effective customer service skills and ability to handle difficult situations.
• Ability to work independently and think critically.
• Professional demeanor in all circumstances.
• Commitment to community empowerment and dignity.
• Familiarity with non-violent crisis intervention.
• Familiarity with issues faced by the population served.

Responsibilities

• Identify operational challenges and communicate recommendations to Program Management.
• Provide coaching and mentorship to Support Specialists and escalate concerns as needed.
• Assist with coordinating daily shift assignments and task completion.
• Facilitate shift huddles and ensure smooth transitions between shifts.
• Assist with onboarding and training of new staff in procedures and client engagement expectations.
• Maintain program supplies, inventories, and other resources.
• Provide direct client support and connect individuals to program resources.

Skills

Customer service

Crisis intervention

Team leadership

Mentoring

Communication

Professionalism

Education

High school diploma or GED

Tools

Database software

Job description

The People Concern is seeking a Senior Support Specialist for the 1009-Other Interim Housing program in Los Angeles. This onsite role reports to the Program Manager and supports daily operations, frontline staff, and client services.

Responsibilities include coaching, coordinating shifts, crisis intervention, and ensuring policy adherence to promote client stability and program continuity across shifts.