On-Site Client Services Lead & Operations Coach

spsnorthamerica; East Rutherford (NJ); On-site; USD 60,000 - 85,000; Full time

Job summary

SPS North America is seeking a Client Service Lead in East Rutherford, NJ. This on‑site role oversees a comprehensive workplace‑services operation, including mailroom, office services, hospitality, and reception.

You will lead by example, coach a team, and ensure a superior client experience while aligning operations with client expectations. The ideal candidate is organized, dependable, and capable of adapting to fast‑paced corporate environments.

Qualifications

• High school diploma or GED required; associate degree or relevant professional training preferred.
• Two or more years of experience in mailroom, office services, reception, hospitality, facilities support, or a related client‑service environment.
• Previous lead, supervisory, or workflow‑coordination experience strongly preferred.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and common workplace‑service tools.

Responsibilities

• Lead daily start‑of‑shift huddles, review priorities, assign coverage, and communicate client updates.
• Coordinate schedules, breaks, lunches, and workstation coverage to maintain uninterrupted service.
• Provide hands‑on support across mailroom, office services, hospitality, and reception functions during peak periods.
• Train and coach team members on procedures, technology, customer‑service expectations, safety, and site protocols.
• Serve as the primary on‑site contact for routine client requests and escalation as needed.
• Build productive relationships with client stakeholders, employees, security, vendors, and contractors.
• Oversee mail, shipping, and receiving processes including documentation and security measures.
• Manage conference‑room readiness, supplies, and general administrative requests.
• Monitor compliance with SPS policies, safety rules, and shipping regulations.
• Track metrics like service requests, turnaround time, and visitor activity.

Skills

Team leadership

Coaching

Communication

Education

High school diploma or GED

Associate degree or relevant professional training

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

SPS North America is seeking a Client Service Lead in East Rutherford, NJ. This on‑site role oversees a comprehensive workplace‑services operation, including mailroom, office services, hospitality, and reception.

You will lead by example, coach a team, and ensure a superior client experience while aligning operations with client expectations. The ideal candidate is organized, dependable, and capable of adapting to fast‑paced corporate environments.