Onsite Client Onboarding Technician

Ultipro; Broussard, Northern (LA, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) matching

Paid time off

Volunteer time off

Floating holidays

Company holidays

Parental leave

Employee recognition

Job summary

Novatech in Lafayette, LA is seeking a CLIENT ONBOARDING ASSOCIATE to support clients locally. This warehouse role involves equipment delivery, installation on-site, and strong customer service to ensure smooth onboarding.

You bring IT knowledge, problem-solving, and a proactive attitude. You will learn repair/troubleshooting of printers and copiers, manage inventory, and travel to client sites with company vehicle. Valid license required.

Qualifications

• Experience resolving customer issues.
• Able to learn repair/troubleshooting of IT equipment.
• Excellent communication and problem-solving skills.
• Willingness to travel to client sites and work in a warehouse setting.

Responsibilities

• Learn to repair and troubleshoot Managed Office products (printers, copiers, large format units, network connectivity).
• Handle delivery/removal of equipment following procedures.
• Install equipment on-site and perform adjustments as needed.
• Provide outstanding customer service and manage inventory.
• Perform basic network connectivity installations and diagnose equipment issues.
• Travel to client locations using company vehicle; learn product certification.

Skills

Customer service experience

Problem solving

Valid driver’s license

Strong communication (verbal & written

Education

Information Technologies degree (or pursuing)

Job description

Novatech in Lafayette, LA is seeking a CLIENT ONBOARDING ASSOCIATE to support clients locally. This warehouse role involves equipment delivery, installation on-site, and strong customer service to ensure smooth onboarding.

You bring IT knowledge, problem-solving, and a proactive attitude. You will learn repair/troubleshooting of printers and copiers, manage inventory, and travel to client sites with company vehicle. Valid license required.