Client Onboarding Associate

Novatech; Irving (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) with company match

Paid Time Off

Volunteer Time Off

Job summary

Novatech is a nationwide Managed Office Provider delivering IT, Print, Cloud and Security solutions. We are expanding in the US and seeking a Client Onboarding Associate to join our team.

The role focuses on client-first, technically minded professionals who can troubleshoot copiers, install equipment on-site, manage inventory, and provide outstanding service while learning new products and becoming certified.

Qualifications

• Experience resolving customer issues.
• Willingness to learn and be certified on products.
• Valid driver’s license and reliable transportation.
• Excellent verbal and written communication.

Responsibilities

• Learn to repair and troubleshoot copiers and network connectivity.
• Assist with removal and delivery of equipment.
• Install equipment on-site and perform necessary adjustments.
• Provide outstanding customer service to clients.
• Manage inventory and maintain records.
• Diagnose and repair equipment per manufacturer specs.
• Identify cost-effective troubleshooting approaches.
• Drive positive customer outcomes with a can-do attitude.

Skills

Customer service

Technical minded

Problem solving

On-site installation

Job description

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

As we grow nationwide, we have a great opportunity for aClient Onboarding Associate.

In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive and collaborative.

Your Job:

• Learning how to repair and troubleshoot copiers and network connectivity
• Following procedures for removal and delivery of equipment
• Installing equipment on-site and make necessary adjustments
• Providing outstanding customer service to our clients
• Inventory management
• Demonstrates strong technical and customer relations skills
• Performs basic network connectivity / installations
• Accurately diagnose, repair and maintain equipment and accessories to optimum operating condition within Novatech and manufacturers specifications
• Identify the most cost-effective troubleshooting procedure
• Addressing customer concerns with a positive attitude while ensuring optimal outcomes
• Learning new things quickly and solving problems
• Shows interest in electronics, mechanics or computers
• Noticing the details and going the extra mile
• Effective problem solving, deductive reasoning, analytical and time management skills
• Willingness to learn and be certified on products

You Bring to Novatech:

• Experience resolving customer issues
• A proven attendance history and a strong desire to excel
• A valid driver's license
• Professional appearance and demeanor
• Proficient verbal and written communication skills (use of company email for external customer communications).

You Must be Able to:

• Lift, push or pull up to 100 pounds
• Load trucks and vehicles
• Stand up to 8 hours a day
• Drive to client locations - company vehicle is provided to facilitate employee travel between job sites and personal use of company vehicle is not allowed.

Novatech provides great benefits, competitive compensation, a positive upbeat culture and ongoing professional development for your career.

• Market competitive salary based upon experience
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Paid Maternal/Parental Leave
• Employee Recognition Program

Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.