Client Onboarding Associate

Novatech, Inc.; Columbia (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company matching

Generous Paid Time Off

Parental leave

Career development

Job summary

Novatech, Inc. is seeking a Client Onboarding Associate to join our Columbia, SC team. The role focuses on helping clients with onboarding, troubleshooting copiers and network connectivity, and delivering exceptional service on-site.

You will learn to install equipment, manage inventory, and liaise with customers to ensure optimal outcomes. Ideal candidates show strong communication, good problem-solving skills, and a proactive attitude.

Qualifications

• Experience resolving customer issues
• Proven attendance history and a strong desire to excel
• Proficient verbal and written communication (use of company email)

Responsibilities

• Learn to repair and troubleshoot copiers and network connectivity
• Install equipment on-site and make adjustments
• Provide outstanding customer service to clients
• Manage inventory
• Diagnose, repair and maintain equipment per specs
• Drive to client locations using company vehicle
• Learn new products and get certified over time

Skills

Customer service

Communication skills

Problem solving

Time management

Adaptability

Job description

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech‑minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Client Onboarding Associate – Columbia, SC

In this role, we are looking for client‑focused, technically minded professionals that can be described as diligent, passionate, intuitive, big‑picture thinkers, optimistic, self‑motivated, adaptive and collaborative.

Your Job:

• Learning how to repair and troubleshoot copiers and network connectivity
• Following procedures for removal and delivery of equipment
• Installing equipment on‑site and make necessary adjustments
• Providing outstanding customer service to our clients
• Inventory management
• Demonstrates strong technical and customer relations skills
• Performs basic network connectivity / installations
• Accurately diagnose, repair and maintain equipment and accessories to optimum operating condition within Novatech and manufacturers specifications
• Identify the most cost‑effective troubleshooting procedure
• Addressing customer concerns with a positive attitude while ensuring optimal outcomes
• Learning new things quickly and solving problems
• Shows interest in electronics, mechanics or computers
• Noticing the details and going the extra mile
• Effective problem solving, deductive reasoning, analytical and time management skills
• Willingness to learn and be certified on products

You Bring to Novatech:

• Experience resolving customer issues
• A proven attendance history and a strong desire to excel
• A valid driver’s license
• Professional appearance and demeanor
• Proficient verbal and written communication skills (use of company email for external customer communications).

You Must be Able to:

• Lift, push or pull up to 100 pounds
• Load trucks and vehicles
• Stand up to 8 hours a day
• Drive to client locations – company vehicle is provided to facilitate employee travel between job sites and personal use of the company vehicle is not allowed.

Benefits:

Novatech provides great benefits, competitive compensation, a positive upbeat culture and ongoing professional development for your career.

• Market competitive salary based upon experience
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Paid Maternal/Parental Leave
• Employee Recognition Program

Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.