Onsite Copier & IT Support Specialist

Novatech, Inc.; Columbia (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company matching

Generous Paid Time Off

Parental leave

Career development

Job summary

Novatech, Inc. is seeking a Client Onboarding Associate to join our Columbia, SC team. The role focuses on helping clients with onboarding, troubleshooting copiers and network connectivity, and delivering exceptional service on-site.

You will learn to install equipment, manage inventory, and liaise with customers to ensure optimal outcomes. Ideal candidates show strong communication, good problem-solving skills, and a proactive attitude.

Qualifications

• Experience resolving customer issues
• Proven attendance history and a strong desire to excel
• Proficient verbal and written communication (use of company email)

Responsibilities

• Learn to repair and troubleshoot copiers and network connectivity
• Install equipment on-site and make adjustments
• Provide outstanding customer service to clients
• Manage inventory
• Diagnose, repair and maintain equipment per specs
• Drive to client locations using company vehicle
• Learn new products and get certified over time

Skills

Customer service

Communication skills

Problem solving

Time management

Adaptability

Job description

Novatech, Inc. is seeking a Client Onboarding Associate to join our Columbia, SC team. The role focuses on helping clients with onboarding, troubleshooting copiers and network connectivity, and delivering exceptional service on-site.

You will learn to install equipment, manage inventory, and liaise with customers to ensure optimal outcomes. Ideal candidates show strong communication, good problem-solving skills, and a proactive attitude.