Client Coordinator- Onsite Interviews 10/23 (30515)

ExamWorks; Town of Woodbury (NY); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Paid time off

401k plan

Job summary

A leading healthcare services provider is seeking a Client Coordinator for their team in Woodbury, NY. This onsite position involves handling client inquiries, maintaining databases, and performing clerical duties. Candidates should have a high school diploma and clerical experience, ideally in a medical or insurance environment. Offering competitive pay of $18–$20 per hour, with benefits.

Qualifications

• Minimum one year clerical experience in a medical office or insurance industry preferred.
• Proficiency with computer systems, fax, copier, and telephone.
• Ability to follow HIPAA regulations.

Responsibilities

• Handle inquiries from clients and respond promptly.
• Maintain contact with QA department regarding workflow.
• File and archive cases.

Skills

Computer knowledge

Communication skills

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Overview

ExamWorks is looking for a Client Coordinator to join our onsite team in Woodbury, NY. The position is Monday to Friday, 8:30am–5:00pm. This is an onsite role with competitive pay and benefits.

Compensation: $18–$20 per hour, with overtime opportunities, plus competitive benefits (medical, vision, dental), paid time off, and 401k.

What we do: ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers\u2019 compensation insurance coverages.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or any representative acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and/or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update the database.
• File and archive open and closed cases.
• Verify all client information is current in the database and that all client-specific guidelines and information are documented in the system.
• Work independently and with team members to ensure questions are addressed and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issues.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Qualifications

• Education and experience: High school diploma or equivalent required; minimum one year clerical experience; experience in a medical office or insurance industry preferred.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Proficiency with multiple software programs, including Microsoft Word, Outlook, Excel, and Internet.
• Ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Qualified typist with a minimum of 40 WPM.
• Strong attention to detail, accuracy, and initiative to identify improvements.
• Excellent communication skills; able to work independently and in a team; maintain confidentiality; work well under pressure.
• Ability to follow instructions, prioritize tasks, and use time efficiently; adapt to change and delays.
• Adherence to all company policies and procedures in effect at time of hire and as they may change.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, protected veteran status, or any other protected category under applicable federal, state, and local laws.