Client Services & Records Coordinator

ExamWorks, Inc.; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

ExamWorks, LLC seeks a detail-oriented administrative associate to support client inquiries, data entry, and document management in a fast-paced setting. You will manage case files, verify client data, and coordinate with QA to ensure timely results.

The role requires accuracy, confidentiality, and the ability to work both independently and as part of a team. You will perform clerical tasks, maintain records, and help resolve customer issues while adhering to HIPAA regulations and company

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Enter client or claimant information into appropriate systems and retrieve information as needed.
• Maintain daily contact with QA department regarding workflow and report status.
• Contact providers for assignment and update the database.
• File and archive open and closed cases.
• Verify client information is current and document guidelines in the system.
• Work independently and with team members to ensure timely resolution of questions and case status.
• Direct calls to other departments as needed.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issues.

Skills

Microsoft Word

Microsoft Outlook

Microsoft Excel

Internet

HIPAA compliance

Typing 40 WPM

Fax

Copier

Scanner

Telephone

Education

High school diploma or equivalent

Minimum 1 year clerical experience

Experience in medical office or insurance industry preferred

Tools

Fax

Copier

Scanner

Telephone

Job description

ExamWorks, LLC seeks a detail-oriented administrative associate to support client inquiries, data entry, and document management in a fast-paced setting. You will manage case files, verify client data, and coordinate with QA to ensure timely results.

The role requires accuracy, confidentiality, and the ability to work both independently and as part of a team. You will perform clerical tasks, maintain records, and help resolve customer issues while adhering to HIPAA regulations and company