Client Experience & Data Coordinator

ExamWorks, Inc.; Rockford (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

ExamWorks, LLC is seeking a Client Coordinator to service inquiries from clients, physicians, nurses or representatives. The role involves data preparation, data entry, data tracking, documentation and filing with a focus on high-quality customer service and regulatory compliance.

The position requires a high school diploma, at least one year of clerical experience, and proficiency with Word, Outlook, and Excel. HIPAA compliance knowledge is essential for this role.

Qualifications

• High school diploma or equivalent.
• Minimum one year clerical experience.
• Experience in a medical office or insurance industry preferred.
• Proficient with Word, Outlook and Excel.
• Must be trained on and adhere to HIPAA regulations.

Responsibilities

• Handle and respond promptly to inquiries from clients and representatives.
• Enter and retrieve client or claimant information in systems.
• Maintain daily contact with QA on workflow and report status.
• Coordinate with providers for assignment and update the database.
• File and archive open and closed cases.
• Verify client data is current and documented per guidelines.
• Work independently and with team to address questions and timely cases.
• Direct calls to other departments as needed.
• Perform typing, filing, emailing and proofreading.
• Assist in resolving customer complaints and QA issues.
• Notify management of report issues or concerns.
• Ensure practices comply with state and federal regulations.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Data entry

HIPAA compliance

Education

High school diploma

Clerical experience

Medical office or insurance industry experience preferred

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

ExamWorks, LLC is seeking a Client Coordinator to service inquiries from clients, physicians, nurses or representatives. The role involves data preparation, data entry, data tracking, documentation and filing with a focus on high-quality customer service and regulatory compliance.

The position requires a high school diploma, at least one year of clerical experience, and proficiency with Word, Outlook, and Excel. HIPAA compliance knowledge is essential for this role.