Onsite Classroom IT & AV Support Specialist

Georgia State University

Atlanta (GA)

On-site

USD 48,000 - 64,000

Full time

5 days ago

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Job summary

Georgia State University is seeking an IT Support Specialist, Associate to join the Instructional Innovation and Technology team. The role provides on-site, in-person support for classroom technology, assisting faculty and students and resolving issues promptly.

Experience with ServiceNow, Windows/Mac, and IT/AV spaces is preferred. The position requires a bachelor's degree and at least one year of related experience, with occasional travel to satellite campuses and flexible evening hours as

Qualifications

Bachelor's degree and one year of related experience.
Experience with IT/AV-enabled spaces.
ServiceNow experience.
Strong customer service skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite.
Experience in educational settings.
ITIL Foundation certification.

Responsibilities

Technical Support: Report status of technology issues and assist with help tickets.
Inventory Management: Procure and maintain products and inventory lists.
Customer Engagement and Technology Demonstration: Provide equipment demonstrations and maintain vendor relationships.
Team Coordination and Supervision: Direct student and temporary employee support of IT/AV spaces.
Operational Support and Additional Duties: Perform related duties; some lifting; occasional travel; evenings as needed.