On-site Classroom Tech & AV Specialist (Support)

California State University, Stanislaus; Turlock (CA); On-site; USD 65,000 - 94,000; Full time

Job summary

California State University, Stanislaus seeks an experienced IT Support/Technical Specialist to diagnose and resolve moderately complex technology issues, manage small projects, and guide users. The role supports campus classrooms, events, and Learning Services with audiovisual, broadcasting, and networking capabilities.

Responsibilities include providing advanced desk-side support, assisting with studio and field productions, and coordinating student assistants.

Qualifications

• Bachelor's degree in a related field. (An advanced degree may substitute for required experience.)
• Two (2) years of relevant experience.

Responsibilities

• Provides advanced technical support to internal users of computer applications and hardware.
• Analyzes and resolves complex hardware and software issues related to computers, laptops, printers, mobile devices, and other technology equipment.
• Provide Support Desk support including working with students, staff and faculty.
• Generation of Warrior Cards for Students, staff and faculty.
• Provide technical support for campus events including, but not limited to, NSO, NSAR, livestreaming, mobile broadcast support, and related audiovisual event technologies.
• Diagnoses and resolves network connectivity issues including connectivity and VPN’s.
• Escalates technical issues to support teams, as necessary.
• Provide support for AV technology and workstations in classrooms, conference rooms, and other learning spaces to assist Learning Services, including but not limited to broadcast, streaming, mobile production, and networking audio technologies.

Education

Bachelor's degree in related field

Job description

California State University, Stanislaus seeks an experienced IT Support/Technical Specialist to diagnose and resolve moderately complex technology issues, manage small projects, and guide users. The role supports campus classrooms, events, and Learning Services with audiovisual, broadcasting, and networking capabilities.

Responsibilities include providing advanced desk-side support, assisting with studio and field productions, and coordinating student assistants.