Classroom Tech Support Associate (On‑Site)

Georgia State University; Georgia; On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plans

Job summary

Georgia State University is seeking an IT Support Specialist, Associate to deliver timely classroom technology troubleshooting and in-person support for faculty and students at the Newton Campus. The role emphasizes ServiceNow ticketing, Windows/Mac environment familiarity, and hands-on IT/AV support in educational spaces.

The position requires a bachelor’s degree with at least one year of related experience and offers full-time benefits.

Qualifications

• Bachelor's degree and one year of related experience; or a combination of education and related experience.
• Preference for ServiceNow experience, strong customer service and communication skills, and IT/AV-enabled space experience.

Responsibilities

• Provide timely technical support for classroom technology and on-site assistance to faculty and students.
• Manage inventory of technology products and supplies, including procurement and surplus.
• Demonstrate equipment and maintain relationships with customers and vendors.
• Direct student and temporary staff support for IT/AV spaces; perform other duties as assigned.

Education

Bachelor's degree

ITIL Foundation

Tools

ServiceNow

Microsoft Office

Job description

Georgia State University is seeking an IT Support Specialist, Associate to deliver timely classroom technology troubleshooting and in-person support for faculty and students at the Newton Campus. The role emphasizes ServiceNow ticketing, Windows/Mac environment familiarity, and hands-on IT/AV support in educational spaces.

The position requires a bachelor’s degree with at least one year of related experience and offers full-time benefits.