On‑Site Classroom Tech Support Specialist

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

University of Pittsburgh is seeking a Classroom Technology Support Technician to provide technical support for classroom AV and computing resources across campus. The role ensures reliable operation of equipment and software used in instructional spaces, supporting faculty, staff, and students.

The ideal candidate has an Associate's degree with at least 3 years of related experience, and is comfortable performing maintenance, documentation, and on-site user assistance.

Qualifications

• Diagnoses and resolves moderately complex computing issues and provides advanced technical support for classroom technology.
• Configures end-user devices and maintains classroom AV equipment.
• Maintains documentation and troubleshooting resources for faculty and students.

Responsibilities

• Provide prompt and effective technical support to faculty, staff, and students regarding classroom technology and software.
• Diagnose and resolve hardware, software, and network issues in classroom systems and minimize instructional disruptions.
• Perform regular maintenance such as firmware updates, software patches, and equipment inspections.

Skills

Troubleshooting

AV systems

End-user devices

Customer service

Documentation

Inventory management

Procurement support

Education

Associate's degree

Job description

University of Pittsburgh is seeking a Classroom Technology Support Technician to provide technical support for classroom AV and computing resources across campus. The role ensures reliable operation of equipment and software used in instructional spaces, supporting faculty, staff, and students.

The ideal candidate has an Associate's degree with at least 3 years of related experience, and is comfortable performing maintenance, documentation, and on-site user assistance.