Onsite Chat & Email Support Specialist (Level 2)

VXI Global Solutions; Morrow (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2). This onsite role in Morrow, GA focuses on delivering exceptional service, resolving inquiries with empathy, and improving the support experience.

You will handle complex cases, contribute to knowledge resources, and collaborate with Operations, Product, and Engineering to enhance processes. A customer-first mindset and ability to work in a fast-paced environment are essential.

Qualifications

• 3+ years of experience in customer support or related role.
• 1+ years in informal or shadow leadership.
• 1+ years in Trust and Safety.
• Exceptional written and verbal communication; high ownership mindset.

Responsibilities

• Assist customers via chat and email with empathy and accuracy.
• Resolve inquiries end-to-end; manage multiple priorities.
• Identify trends and suggest product and process improvements.
• Collaborate with cross-functional teams to resolve issues.

Skills

Customer support

Trust & Safety

Written communication

Problem solving

Multitasking

Education

GED or higher

Job description

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2). This onsite role in Morrow, GA focuses on delivering exceptional service, resolving inquiries with empathy, and improving the support experience.

You will handle complex cases, contribute to knowledge resources, and collaborate with Operations, Product, and Engineering to enhance processes. A customer-first mindset and ability to work in a fast-paced environment are essential.