Chat & Email Support Specialist (Level 2) – Onsite

VXI Global Solutions; Forest Park (GA); On-site; USD 38,000 - 60,000; Full time

Job summary

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) for 100% onsite work at our Morrow, GA office. You will resolve inquiries via email and chat with empathy, accuracy, and professionalism, managing multiple priorities while maintaining quality.

The role is a middle-tier contributor with higher complexity cases and opportunities to improve processes and knowledge resources. Strong communication and ownership are essential.

Qualifications

• 3+ years of experience in Customer Support or related roles.
• Experience with Trust and Safety workflows.
• Excellent written and verbal communication.

Responsibilities

• Assist customers through email and chat with professionalism, empathy, and urgency.
• Resolve inquiries from start to finish ensuring a positive impression.
• Identify recurring trends and suggest long-term improvements.
• Contribute to knowledge articles and self-service resources.
• Work with tools, dashboards, and AI-assisted tech to improve efficiency.
• Partner with Operations, Product, and Engineering to resolve issues.

Skills

3+ years in Customer Support

1+ years informal or shadow leaders

1+ year Trust and Safety

Strong communication skills

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) for 100% onsite work at our Morrow, GA office. You will resolve inquiries via email and chat with empathy, accuracy, and professionalism, managing multiple priorities while maintaining quality.

The role is a middle-tier contributor with higher complexity cases and opportunities to improve processes and knowledge resources. Strong communication and ownership are essential.