Onsite Campus IT Support Technician (Part-Time)

University of Notre Dame; Notre Dame (IN); In loco; USD 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

The University of Notre Dame seeks an IT Support Technician to deliver high-touch, on-site technical support across the campus in a fully onsite role. You will troubleshoot devices, AV equipment, and software while building trusted relationships with faculty and staff.

You will engage with campus partners, provide technical guidance, and help manage hardware lifecycles. There is a clear path for growth through professional advancement and certifications, with a focus on customer service and

Competenze

• High school diploma or GED required.
• 1+ years of progressively responsible technical support experience in an enterprise, academic, or ITIL-based environment.
• Knowledge of Mac/Windows OS and hardware, network fundamentals, ability to troubleshoot AV equipment, along with video conferencing software (Zoom, Google Meet, Teams), and productivity software.
• Strong customer service orientation and the ability to communicate effectively with diverse audiences.
• Demonstrated ability to work independently and exercise sound judgment in problem-solving.
• Associate’s or bachelor’s degree preferred; experience with audiovisual technologies for conference rooms or classrooms; familiarity with device management tools (SCCM, JAMF, InTune) and ITSM platforms (ServiceNow); IT certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator.

Mansioni

• Deliver High-Touch On-Site Resolution (40%): Provide expert, in-person troubleshooting for computing devices, audiovisual solutions, and specialized software across campus.
• Cultivate Campus Partnerships (40%): Serve as the technical point of contact for assigned partner areas and influence campus IT initiatives.
• Execute Physical & Digital Lifecycle Management (20%): Lead deployment, imaging, and configuration of hardware and manage endpoint inventory.

Conoscenze

Customer service

OS knowledge

Networking basics

AV troubleshooting

Video conferencing

Productivity software

Independent work

Communication

Formazione

High school diploma or GED

Associate or Bachelor’s degree

Strumenti

Zoom

Google Meet

Teams

SCCM

JAMF

InTune

ServiceNow

Descrizione del lavoro

The University of Notre Dame seeks an IT Support Technician to deliver high-touch, on-site technical support across the campus in a fully onsite role. You will troubleshoot devices, AV equipment, and software while building trusted relationships with faculty and staff.

You will engage with campus partners, provide technical guidance, and help manage hardware lifecycles. There is a clear path for growth through professional advancement and certifications, with a focus on customer service and