On-Campus IT Support Assistant

University of Notre Dame; United States; On-site; USD 20,000 - 28,000; Part time

Job summary

The University of Notre Dame Service Desk is seeking an IT Support Assistant to provide exceptional support for a variety of technical needs across campus. You will work with a large team to configure computers, assist faculty in classrooms, maintain inventory, and document activities, while learning and adapting to new challenges. On-campus, no remote work; shifts between 7:30 a.m.

and 8:00 p.m. averaging 16–18 hours per week at $17.50 per hour.

Qualifications

• Ability to work and learn independently.
• Collaborate and problem-solve independently and with a team.
• Good communication skills, written and verbal.
• Customer service experience and a mindset to provide outstanding service.
• Familiarity with Windows 11.
• Familiarity with macOS and iOS.
• Outstanding customer service skills.
• Experience with office tools, including spreadsheets.
• Good organizational and personal productivity practices.

Responsibilities

• Scheduling and meeting with end-users who have technical needs
• Configuring computers with software, printers, and other specifications for users
• Supporting our faculty within the classroom environment for their technical challenges
• Maintaining an up-to-date inventory of computer systems
• Documenting the intake and return of computers
• Extending fundamental troubleshooting and assistance for technical questions as appropriate
• Escalating challenges to higher tiers of support when necessary
• Skillfully updating ServiceNow records
• Participating in self-led professional development

Skills

Independent work

Team collaboration

Communication skills

Customer service mindset

Tools

Spreadsheets

Job description

The University of Notre Dame Service Desk is seeking an IT Support Assistant to provide exceptional support for a variety of technical needs across campus. You will work with a large team to configure computers, assist faculty in classrooms, maintain inventory, and document activities, while learning and adapting to new challenges. On-campus, no remote work; shifts between 7:30 a.m.

and 8:00 p.m. averaging 16–18 hours per week at $17.50 per hour.