On-Campus IT Support Assistant – Service Desk

Notre Dame International; Notre Dame (IN); On-site; USD 20,000 - 28,000; Full time

Job summary

University of Notre Dame is seeking an IT Support Assistant within the Office of Information Technology to deliver frontline technical assistance. You will configure computers, assist faculty in classrooms, maintain hardware inventories, and document equipment flow while ensuring timely responses to user needs.

The role emphasizes strong service mindset, clear communication, and the ability to learn quickly in a dynamic university environment.

Qualifications

• Ability to work and learn independently.
• Collaborate and problem-solve independently and with a team.
• Good communication skills, written and verbal.
• Customer service experience and a mindset to provide outstanding service.

Responsibilities

• Schedule and meet with end-users with technical needs.
• Configure computers with software, printers, and other specs for users.
• Support faculty in classroom environments for technical challenges; maintain inventory of computer systems.
• Document intake and return of computers.
• Provide basic troubleshooting; escalate complex issues to higher tiers as needed.
• Update ServiceNow records and participate in self-led professional development.

Skills

Independent work

Team collaboration

Communication skills

Customer service

Tools

Windows 11

macOS

iOS

Office tools

Job description

University of Notre Dame is seeking an IT Support Assistant within the Office of Information Technology to deliver frontline technical assistance. You will configure computers, assist faculty in classrooms, maintain hardware inventories, and document equipment flow while ensuring timely responses to user needs.

The role emphasizes strong service mindset, clear communication, and the ability to learn quickly in a dynamic university environment.