Temporary | IT Support Assistant

University of Notre Dame; Indiana; On-site; USD 20,000 - 28,000; Full time

Job summary

The University of Notre Dame on-campus IT Support Assistant role is part of the Office of Information Technology. The position focuses on configuring computers, assisting end-users, and maintaining security compliance while collaborating with a larger IT team.

Shifts run between 7:30 a.m. and 8:00 p.m., averaging 16–18 hours per week, with an hourly rate of $17.50. Remote work is not offered and relocation assistance or bonuses are not included.

Qualifications

• Ability to work and learn independently.
• Good written and verbal communication.
• Customer service experience and a mindset to provide outstanding service.
• Collaborate and problem-solve independently and with a team.
• Familiarity with Windows 11, macOS, and iOS.

Responsibilities

• Schedule and meet with end-users who have technical needs.
• Configure computers with software, printers, and other specs for users.
• Support faculty in classroom environments with technical challenges.
• Maintain an up-to-date inventory of computer systems.
• Document the intake and return of computers.
• Escalate challenges to higher tiers of support as needed.
• Skillfully update ServiceNow records.
• Participate in self-led professional development.

Skills

Customer service

Communication skills

Independent work

Team collaboration

Windows 11

macOS/iOS familiarity

Office tools

Organizational skills

Job description

Company Description

TheUniversity of Notre Dameis more than a workplace; it is a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person—mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University’s mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!

Job Description

Join the University of Notre Dame Service Desk team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming a IT Support Assistant within the Office of Information Technology means working as part of a large team of other assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change.

You are

• Curious - always wanting to learn new things, can understand complex processes, and never afraid to ask questions
• Mission oriented - Motivated to be responsive to end-users with technical needs and questions, proactively seek tasks to accomplish, and able to communicate with users at all levels within the University
• Inspired - Driven to professionally develop, learn, and grow

A typical day could include some or all of:

• Scheduling and meeting with end-users who have technical needs
• Configuring computers with software, printers, and other specifications for users
• Supporting our faculty within the classroom environment for their technical challenges
  Helping to maintain an up-to-date inventory of computer systems
• Documenting the intake and return of computers
• Extending fundamental troubleshooting and assistance for technical questions as appropriate
  Escalating challenges to higher tiers of support when necessary
• Skillfully updating ServiceNow records
• Participating in self-led professional development

Qualifications

Minimum

• Ability to work and learn independently
• Collaborate and problem-solve independently and with a team
• Good communication skills, written and verbal
• Customer service experience and a mindset to provide outstanding service

Preferred

• Familiarity with Windows 11
• Familiarity with macOS and iOS
• Outstanding customer service skills
• Experience with office tools, including spreadsheets
• Good organizational and personal productivity practices

Additional Information

Deadline to Apply(subject to change): Sunday, November 8th, 2026

Please Note: This position is exclusively on-campus, no remote work is available. We will not be offering relocation assistance or bonuses in hiring for this position. Your assigned location could be in locations outside of the main office.

Shifts for this positionwill be scheduled between the hours of 7:30 a.m. and 8:00 p.m. This position will average 16-18 hours per week.

Hourly Rate: $17.50/hr

FY26

The University ofNotreDameseeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover,NotreDameprohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).Westronglyencourageapplicationsfrom candidates attracted to a university with a Catholic identity.