Onsite Campus IT Support Engineer III — Lead Technician

Zymtronix Catalytic Systems Inc; City of Ithaca (NY); On-site; USD 72,000 - 84,000; Full time

Benefits offered by this job

Relocation assistance may be provided

Job summary

Cornell University is seeking an IT Support Engineer III to deliver high-level IT support across the Tech, Bowers, and Duffield Engineering IT Group. This 100% on-site role is located on the Cornell University campus in Ithaca, NY and requires strong fleet management using JAMF, MEMCM, and InTune, plus AD/Exchange and Linux knowledge.

The successful candidate will support faculty, staff, and researchers, partner with campus teams, and be available for after-hours coverage to ensure reliable IT

Qualifications

• Bachelor's Degree and 3–5 years of related experience.
• Advanced knowledge of Windows and Apple fleet management using JAMF, MEMCM, and InTune.
• Familiarity with Exchange, Active Directory and Group Policy.
• Linux knowledge: basic commands, user management, package installs, SSH.
• Strong documentation/communication skills and ability to collaborate across teams.
• Willingness to respond to emergencies during nights, weekends, and holidays.

Responsibilities

• Deliver IT support across the TBE IT faculty and staff community.
• Lead initiatives and collaborate with academics, students, and staff on IT solutions.
• Contribute to campus-standard adoption and cross-team projects.
• Support end-user devices and fleet management using JAMF, MEMCM, and InTune.
• Occasional off-hours coverage as needed.

Skills

Linux knowledge

Documentation/communication

Team collaboration

Ready for off-hours support

Education

Bachelor's Degree

Tools

JAMF

MEMCM

InTune

Microsoft Exchange

Active Directory

Group Policy

Job description

Cornell University is seeking an IT Support Engineer III to deliver high-level IT support across the Tech, Bowers, and Duffield Engineering IT Group. This 100% on-site role is located on the Cornell University campus in Ithaca, NY and requires strong fleet management using JAMF, MEMCM, and InTune, plus AD/Exchange and Linux knowledge.

The successful candidate will support faculty, staff, and researchers, partner with campus teams, and be available for after-hours coverage to ensure reliable IT