IT Support Engineer III

Cornell University; Town of Ithaca (NY); On-site; USD 72,000 - 84,000; Full time

Benefits offered by this job

On-site campus position

Cornell benefits

Tuition benefits

Job summary

Cornell University seeks an IT Support Engineer III to deliver expert IT support across the Tech, Bowers, and Duffield Engineering IT Group. You will work on end-user devices using JAMF, MEMCM and InTune, collaborate with faculty, researchers, and staff, and lead within service offerings.

On-call duties and on-premise work on the Cornell campus in Ithaca are expected. The role requires a Bachelor's Degree with 3–5 years of experience, strong Linux knowledge, and proficiency in Active Directory,

Qualifications

• Bachelor's Degree plus 3–5 years or equivalent
• Advanced knowledge of Windows and Apple fleet management (JAMF, MEMCM, InTune)
• Familiarity with Exchange, Active Directory and Group Policy
• Linux knowledge and ability to manage systems via SSH
• Strong documentation and communication skills
• Ability to collaborate with campus teams and be available for after-hours emergencies
• Willingness to evolve IT workflows and suggest improvements
• Ability to juggle multiple tasks and projects effectively

Responsibilities

• Deliver high level IT support across faculty and staff
• Lead and collaborate on IT service offerings within the team
• Support end users with campus-standard IT solutions
• Work with academics, students and staff on IT projects
• Be available for off-hours emergencies and on-call support
• Promote inclusive, collaborative work culture

Skills

End user support

Linux knowledge

Documentation skills

On-call / after-hours support

Communication skills

Education

Bachelor's Degree, 3–5 years or equivalent

Tools

JAMF

MEMCM

InTune

Active Directory

Group Policy

Microsoft Exchange

Job description

IT Support Engineer III

No Visa Sponsorship is available for this position.

This position is 100% on-site and located on the Cornell University Campus in Ithaca, New York.

This position will require occasional off-hours support.

About the Tech, Bowers, and Duffield Engineering IT Group

The Tech, Bowers, and Duffield Engineering IT Group (TBE IT) provides administrative, faculty, and research IT support to the Cornell Duffield College of Engineering, Bowers College of Computing and Information Science, and Cornell Tech. The colleges incorporate over 9,000 faculty, staff, graduate and undergraduate students. Members of this team work collaboratively to provide Applications and Reporting, Infrastructure, Instructional, Desktop Engineering, Network, Research, Security, Web and AV support.

What will you do:

The IT Support Engineer III is expected to deliver a high level of IT support across the TBE IT faculty and staff community. Proficient with end user device management SaaS solutions that directly impact our user base. Partner with academics, students and staff to provide IT solutions that directly impact research projects and goals. Act as a technical leader within the team and assume a leading role amongst our various service offerings. The successful candidate will work collaboratively with other ITSG end user technicians on adoption of campus standards.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

What We Need

• A resume is required for further consideration for this position. A cover letter outlining your interest and how your experience and goals align with the potential for mutual success in the role are strongly encouraged for consideration. When applying through our system, please remember to attach your application materials (Cover Letter and Resume) in PDF format.

Required Qualifications:

• Bachelor's Degree, 3 years to 5 years or equivalent combination of education and experience.
• Advanced knowledge of Windows and Apple fleet management using JAMF, MEMCM, and InTune SaaS solutions.
• Familiarity with Microsoft Exchange, Active Directory and Group Policy management.
• Linux knowledge: Ability to run basic commands, manage user accounts, install packages, run updates, troubleshoot issues, view logs and remotely manage systems using SSH.
• Strong ability to use multiple documentation and communication methodologies in supporting
• Ability to work with internal and campus level teams to accomplish projects and tasks.
• Must be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays.
• Willingness to evolve current IT workflows and make appropriate suggestions for improvements.
• Ability to organize numerous tasks and projects effectively.
• Possess strong communication skills.

Preferred Qualifications:

• Experience with Microsoft Endpoint Management tools and MacOS JAMF.
• Experience with Linux System administration.
• Experience with technology support in higher education.

Rewards and Benefits

• This position is 100% on-premise and located on the Cornell University Campus in Ithaca, New York.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell

Job Details

University Job Title: IT Support Engineer III

Job Family: Information Technology

Level: F

Pay Rate Type: Salary

Pay Range: $72,209.00 - $83,896.00

Remote Option Availability: Onsite

Company: Endowed

Contact Name: Maria Avila

Contact Email: [e-mail]

Job Titles and Pay Ranges:

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• Unique applicable skills
• Academic Discipline

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